Privacy Policy

Introduction & Operator Details

HERE Transport (“we,” “our,” or “us”), operating in Myanmar, provides the HERE Taxi (or HERE Customer) mobile application. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile app, website (heretransport.net), and backend services connected via heretransport.app.

By using our app, you agree to the collection and use of information in accordance with this policy. Our app is intended exclusively for adult riders aged 18 and older.

1 Information We Collect

To provide you with reliable ride-hailing services, we collect the following categories of information:

• Account Data: Full name, email address, phone number, and password/authentication tokens required to secure and access your profile.
• Precise and Approximate Location: Collected strictly when booking and during active trips to facilitate pickup matching, accurate ETAs, and live tracking. Note: This operates in the foreground/while using the app and is not a background online-driver monitoring service.
• Trip Data: Pickup locations, intermediate stops, destination, fare estimates, payment methods (e.g., cash), and custom trip preferences (such as silent ride mode or pet requests).
• In-App Chat Messages: Text communications exchanged directly with your assigned driver during an active trip.
• Device and Technical Data: Technical diagnostic information needed to run the application efficiently. We do not utilize advertising IDs, nor do we integrate third-party analytics SDKs like Firebase Analytics or Crashlytics unless expressly added in future updates.

2 How and Why We Use Data

We process your personal information for specific operational and safety purposes, including:

• Managing ride bookings, automated dispatch, map navigation, and fare calculation.
• Matching riders efficiently with available drivers nearby.
• Providing trip support, customer service assistance, and safety monitoring.
• Managing user accounts, password recovery, and secure SMS/OTP verification.
• Ensuring compliance with local regulatory frameworks and applicable laws in Myanmar.

3 Location Information

We collect precise location data when you actively request a ride and throughout the duration of an active trip. This data is shared directly with your assigned driver so they can accurately navigate to your pickup spot and safely complete the trip.

You retain the right to deny location permissions on your device; however, core booking features that depend on GPS positioning will not function without it.

4 How We Share Data

We do not sell your personal data to third parties.

We share necessary information only under the following limited circumstances:

• With Assigned Drivers (During a Trip): Your rider name, contact phone number, pickup/drop-off addresses, and live location updates as needed to complete the ride.
• Service Providers: Secure cloud infrastructure hosting providers and API services operating through heretransport.app.
• Law Enforcement: Competent government or law enforcement bodies when strictly required by applicable Myanmar law or valid legal processes.

5 Data Retention

We retain your personal data for as long as your account remains active. Upon receipt of a valid account deletion request, we will delete or fully anonymize your personal data, with the exception of specific historical records (such as completed trip summaries and payment logs) that we are legally required to keep for tax, financial auditing, or legal dispute resolution purposes (typically stored for up to 7 years).

6 Security

We implement robust technical and organizational measures to safeguard your personal data. All data transmitted between the HERE Customer app and our core backend (heretransport.app) is fully encrypted in transit using industry-standard HTTPS/TLS protocols.

7 Your Rights

As a user, you hold control over your personal information:

• You can update or edit your profile details directly within the app settings at any time.
• You can request complete account deletion by contacting our support team (see the Account Deletion section below).

9 Children’s Privacy

The HERE Taxi app is strictly intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18. If we discover that a minor has provided us with personal data, we will take immediate steps to close the account and delete such information.

10 International Data Transfers

Your data managed via heretransport.app may be hosted, stored, or processed on servers located outside Myanmar. We ensure appropriate technical safeguards and data protection standards are maintained during any international transfer.

11 Policy Updates

We may revise this Privacy Policy from time to time to reflect modifications in our features, operational practices, or legal obligations. Any updates will be posted directly on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our support team:

13 Myanmar Language Notice / မြန်မာဘာသာ ဖော်ပြချက်